Get answers fast - everything you need to know about Ask a Librarian!

Get help when you need it from our expert Ask a Librarian team via our live chat, phone and email service. They're standing by now, waiting to assist you online, in person and over the phone....by Fawnia Mountford, Library Officer - Reference

Do you recognise this situation?

Have you ever been working off-campus, researching online, getting lost and frustrated and not really knowing where to go for help? Or studying on campus and going around in circles, not finding the resources you need? What if there was a librarian available to chat with you instantly, who would help you answer your questions? This is where the Ask a Librarian service can help.

What is Ask a Librarian?

The Ask a Librarian team are a group of intrepid librarians who are expert at navigating Library resources to help you find the information you need. We are available to assist you via chat, phone and email.

We can answer all of your Library related questions and will not only give you an answer, but show you how to find it, like:

help you find items in LibrarySearch
advise you on search strategies to find relevant information
explain the best way to use the Library's resources
help you find information about Library services and facilities
help you check your borrowing record and renew your books.

How do I find out more?

This video shows you how Ask a Librarian works. Real answers, from real people.

How do I ask a question?

Go to Ask a Librarian.

And remember, whenever you're at an RMIT University Library site, you can always ask for help in person from one of the friendly librarians working at the service desk.

Whatever service you choose, you're in good hands. We're here to help.